Our return window is 30 days from the date your order is delivered. Returns received outside this window will not be accepted.
Items must be returned in their original state: unworn with all labels and tags still attached and in the original packaging they were delivered in. We will not accept returns for any non-faulty items that have been worn and/or have had tags removed.
Riley Studio cannot be held responsible for item(s) lost in transit and it is the customer’s responsibility to use a tracked service when returning items.
On receipt of your returned items we will refund the price paid on the original payment card. Shipping costs will not be refunded. Refunds will be processed within 10 days of us receiving the items. Once we have processed the refund, you will receive an email confirmation. Please note that refunds can take up to 30 days to appear on your card.
By placing an order with us you acknowledge to have read and agreed to these Terms + Conditions. If you are unhappy with any aspect of these, then you should contact us at firstname.lastname@example.org before placing your order.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
We work in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
All prices on riley.studio are in British Pounds Sterling (£). The price of any product is the price in force at the date and time of your order. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. The prices stated on the website include Value Added Tax (VAT).
Tax and Duties
All quoted prices include 20% VAT. For products delivered outside of the UK, you will be responsible for paying a Customs Duty / Excise Duty and/or Import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
We take every effort to check your purchase thoroughly for any faults before sending them out to you. All products returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty. We will replace a faulty garment if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault.
In case we cannot offer you a replacement, we will refund the card you made the purchase with to the value of the item at the time of purchase, and we will cover the cost of the return.
Accuracy of Content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Riley Studio Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Riley Studio Ltd. You may not modify, distribute or re-post anything on this website for any purpose.
Our trademarks include (amongst others) the Riley Studio Ltd name and logo, and your use of this web site does not grant you any rights to use our trademarks.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.